FAQs

Delivery

Everything is shipped out direct from store and is currently dispatched from Wednesday to Saturday. You will receive an email when the item has been shipped. For orders over £60, 2nd class delivery is free in the UK, this can be upgraded to 1st class for £1. We ship with Royal Mail to the UK and internationally, you can choose 1st class, 2nd class or international postage at checkout.


Returns & Exchanges

If something's not right, we're very happy to take returns or exchanges. You can do that by either popping into store or by posting it back to us at Found Hea, Unit 20, Cargo 2, Museum Street, Bristol, BS1 6ZA. Please remember to include your order number on a note (otherwise we won't know who to give a refund to!). Also, if you could state the reason for your return, that would be really helpful in improving our product selection.

If you would like to exchange a product, just let us know on the note what you'd like to exchange it for and we can sort that out for you. We don't charge for sending exchange items out, but you will need to pay for returning the original items to us.

Any questions, just drop us an email at orders@foundhea.com

Orders

If you've got a question about an order please email orders@foundhea.com our working hours are Wednesday - Saturday, 11-6:30pm and Sunday 11-4pm. We will endeavour to reply as soon as possible during those times.

Any Other Questions

Drop Sam an email at sam@foundhea.com for any other questions you may have.