Delivery & Returns




DELIVERY

Everything is shipped direct from our store. You will receive an email when the item has been shipped.


For orders over £60, 2nd class delivery is free in the UK. This can be upgraded to 1st class for £1.


1st class will be sent via Royal Mail or UPS

2nd class will be sent via Royal Mail or Hermes

International post will be sent via UPS


If you need next day delivery or have any other special requests, please do send us an email at hello@foundhea.com


All deliveries from foundhea.com are carbon offset, read more about the project we support here.

EXPECTED DELIVERY TIMES

1st Class: 1-2 working days

2nd Class: 3-5 working days



Due to the COVID-19 crisis there maybe a delay in delivery times. We will be going into store on Monday's, Wednesday's and Friday's to process orders. We are taking extra care during this time, only one person will be packing orders and we will be using hand sanitiser before packing.

ORDERS

If you've got a question about an order please email orders@foundhea.com 

our working hours are Monday - Friday, 9-5pm. We will endeavour to reply as soon as possible during those times.

RETURNS

Any items you wish to return/exchange you can send back to us with your name and order number within 28 days of purchase to our address;


Found Hea x Fig1

15 Philadelphia Street

Quakers Friars, Broadmead

Bristol, BS1 3BZ


We will process your refund/exchange as soon as we've received your package.

ANY OTHER QUESTIONS

Drop Sam an email at sam@foundhea.com for any other questions you may have.